Sustainability Statement Sustainability Statement Material Matter Pillar Why is it material to QL? Our Response SDGs Supported by QL Boundary Links to Our Capitals SOCIAL RESPONSIBILITY Occupational Safety and Health Good safety and health measures reduce risk of accidents. A safe and healthy workplace leads to better employee well-being and increased productivity. • Reinforce and embed the “WECARE” OSH Guiding Principles in our work approaches and decisions • Conduct awareness and training programmes to equip employees and service providers with skills and knowledge • Conduct safety briefing for visitors to communicate safety procedures and advice on the potential risks and hazards that they may be exposed to • QL • Customers • Service Providers Labour Standards Our workforce is core to our operations. Employee fair treatment and respect aligns with our core values and promotes job satisfaction. • Keep abreast and strengthen fair employment practices by intensifying efforts on human rights and fair labour practices audits • QL • Suppliers Talent Management A skilled and equipped workforce led by progressive leadership is central to business continuity and QL’s success. • Instil QL’s core values and strengthen human capital management practices in the areas of leadership development and growth, and attracting and retaining talents • QL Community Contributions Local community is interlinked with our activities. It is important to support the community for mutual growth. • Support local communities through Corporate Philanthropy activities, financial assistance and job opportunities • QL • Suppliers • Community Customer Responsibility Ensuring the quality, nutrition and safety of products and their contents are essential to assist consumers in making informed decisions and retain consumer trust towards QL. • Established Responsible Marketing and Advertising Policy • Enhance food safety, quality and nutrition through research and development • Engage with consumers via satisfaction survey • QL • Suppliers • Customers Supply Chain (Social) Ethical supply chain management ensures the protection of workers’ rights and enhances operational safety. It also enables us to support local vendors and ensure their adherence to social principles. • Established Supply Chain Policy • QL • Suppliers GOVERNANCE RESPONSIBILITY Corporate Governance Continuous enhancement and embedment of sound corporate governance practices helps strengthen the trust of our stakeholders, safeguarding their interests in an effective, transparent and ethical manner. • Developed Sustainability Policy • Evaluation of Board performance • Internal assurance audit • Reviewed effectiveness of anti-bribery and anti-corruption framework • Enhanced Whistleblower Policy • QL • Suppliers Anti-Corruption Integrity and transparency ensure all our operations are free from corruption that could lead to legal liabilities and reputational damage. • Uphold Anti-Bribery Policy • Create awareness and engage all employees and suppliers on the Suppliers and Business Associates Code of Business Ethics • QL • Suppliers Risk Management Incorporating risk management into strategic planning and day-to-day operations enables us to navigate uncertain circumstances, seize opportunities, and maintain business continuity. • Established Entities Risk Committees • Conducted vendors (stakeholder) risk assessment exercise • Conducted group-wide bribery risk assessment • QL • Suppliers Innovation and Technology Innovation and technology give us a competitive advantage by better equipping us to anticipate and adapt to changing market dynamics. • Established Data Security and Privacy Policy • Invest in automation and digitalisation • Ongoing innovation addresses evolving market demands and changes in consumer lifestyles • Develop and implement internal security maturity assessment • IT awareness training programme • QL • Suppliers ENVIRONMENTAL RESPONSIBILITY Climate Change Manufacturing and distribution activities emit GHG. It is critical to maximise our energy efficiency to manage carbon footprint and minimise our impact on climate change. • Invest in renewable energy technology and solution; QL also offers this solution to businesses • Install renewable energy solutions in our facilities • Manage GHG emissions at all levels • QL • Customers Water Security Water is a scarce resource for our business and the community. Efficient water management is critical to prevent stress on the water ecosystem. • Secure water through rainwater harvesting facility • Set up alternative sources of water supply (e.g. river, groundwater and rain) • Provide water treatment solution to benefit more customers and industries • QL • Customers Pollution and Resources Resources are vital to produce our goods and services. Efficient resources utilisation ensures long-term economic viability. Our operations generate waste and wastewater. Processing and treating wastes before disposal and discharge prevent environmental contamination. • Optimise 3R-principle (Reduce, Recycle and Repurpose) in business operations • Ensure proper disposal of organic waste • Install Wastewater Treatment Plant (WWTP) • Efficient use of resources • QL • Customers Biodiversity Biodiversity is critical to maintain a balanced ecosystem and mitigate climate change. • Continue our commitment to mangrove conservation programme • QL • Community Supply Chain (Environment) Responsible supply chain management allows us to reduce carbon footprint of our supply chain operations and promote a sustainable ecosystem. • Established Supply Chain Policy • QL • Suppliers CC WS PR B SCE OSH SCS LS CC CR TM IT RM AC CG CAPITALS Human Natural Manufactured Financial Intellectual Social QL RESOURCES BERHAD INTEGRATED ANNUAL REPORT 2024 38 39 SUSTAINABILITY STATEMENT 5 SEC.
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