Sustainability Statement Sustainability Statement GOVERNANCE RESPONSIBILITY Maintaining elevated levels of integrity, accountability, transparency, and fairness forms the foundation of exemplary corporate governance. Anchored in our core values, company policies, and Code of Business Ethics and Conduct, we consistently enhance and embed a culture of robust corporate governance practices. This fosters confidence and reinforces trust among our stakeholders, thereby facilitating shared value creation through the effective discharge of the Board’s responsibilities in safeguarding interests of QL’s stakeholders. Information on Corporate Governance and Risk Management material matters can be found in Corporate Governance Overview Statement and Statement on Risk Management and Internal Control of this Integrated Annual Report. Zero proven bribery case Zero case reported Zero substantiated incidents of data breach Zero incident reported FY24 Performance Target Material Matter Our Targets IT AC Anti-Corruption • 100% of operations assessed for risk related to corruption • 82.9% executives and 80.2% non-executives received training on anti-bribery • 4,849 suppliers signed QL’s Suppliers and Business Associates Code of Business Ethics • Zero Violation of Anti-Bribery Policy We persist in instilling and directing our business activities and relationship to conform to our internal policies, alongside pertinent laws and regulations. With an unwavering commitment to integrity, we ensure the dissemination of our core values and culture to both internal and external stakeholders to manage third-party risks and fortify business resilience. Performance Our Approach AC Standing Against Bribery and Corruption Automation for Scalability To reinforce the Anti-Bribery Policy introduced in 2020, the effectiveness of our Anti-Bribery Framework was reviewed by an internal auditor in FY2024. Training sessions on Anti-Bribery Policy were conducted across the Group to ensure that all employees understand the various forms of bribery and comply with the relevant law, thereby cultivating a culture of integrity within QL. Since the introduction of the Anti-Bribery Policy, 100% of employees have received training. Now in the fourth year since the policy’s inception, refresher training sessions have been conducted. For the reporting year, attendance rates for the AntiBribery Policy training were 82.9% for executives and 80.2% for non-executives. In addition to providing all employees with training, we have mandated that all identified high-risk employees to complete an on-line course on the introduction to corporate liability under section 17A of the MACC Act 2009. A total of 215 employees have been enrolled in the programme. In relation to enhancing communication of our Anti-Bribery Policy, we have planned a series of Anti-Bribery and Anti-Corruption Awareness Communication for our employees. The first communication, themed “Our Integrity. Our Pride”, has been disseminated across all business units, accompanied by multilingual posters. QL remains committed to investing in automation initiatives throughout our business operations to achieve scalability. Automation enhances efficiency and productivity by streamlining processes and reducing our dependence on manual labours. This can result in cost savings and increased output. In addition, automation can improve accuracy and consistency in our operations, leading to higher quality products and services. By implementing automated processes, human interaction with food products in our productions has been significantly minimised, ensuring a consistent level of product quality. As our employees are relieved from manual duties, they can dedicate their attention to strategic or creative endeavours, driving innovation, research and development within the organisation. Digitalising Operations QL initiated our digitalisation journey by incorporating digital technologies into different aspects of our business operations. Our journey commenced with the ILF business pillar. Safeguarding Data Protection and Privacy In FY2024, we enhanced a data security framework, along with revamp and implementation plan of QL’s Data Privacy and Security Policy governing the management of personal data collected and processed by QL. We have a group-wide reporting channel for incidences of personal information leakage, accessible via email, phone, or postal mail. Any incident received will be escalated to Data Protection Officer. Respective departments will acknowledge the reported incident, conduct investigation, and develop plan to address and rectify the incident. In addition to conducting routine IT awareness training for all employees, we also performed vulnerability assessments and penetration testing to detect threats, mitigate cybersecurity risks, and enhance security maturity progressively. Innovation and Technology • Zero substantiated incidents of data breach Innovation and technology are crucial in securing QL’s long-term business success, empowering us to remain pertinent and agile amidst rapidly shifting market trends. Our ongoing dedication involves embracing and investing in innovation and technology to drive QL’s progress responsibly, while ensuring the safeguarding of cybersecurity and data protection. Performance Our Approach IT Centralised systems such as Enterprise Resource Planning and farm management system will be employed to streamline farm processes and collect real time operational data using digital tools and applications. Furthermore, IoT devices are utilised to capture data for analysis, minimise human error, and enhance productivity. These initiatives will establish the technological foundation for QL, paving the path for integration of advanced data analytics into our daily operations for better decision making moving forward. QL RESOURCES BERHAD INTEGRATED ANNUAL REPORT 2024 68 69 SUSTAINABILITY STATEMENT 5 SEC.
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